Post Occupancy Evaluation is the architectural process for finding out from all stakeholders about how buildings support productivity and wellbeing.
Recommendations are generated in evaluations for building solutions and ways of using them to improve work and wellbeing. These recommendations can be applicable to the subject buildings and future buildings. The recommendations are based on stakeholders’ testable observations about building use.
All types of buildings in use of any age are evaluated using the Post Occupancy Evaluation Process. Outdoor areas around buildings are routinely evaluated and other built environments used by people could be evaluated.
In the Building Life Cycle, Post Occupancy Evaluation is applicable at various stages:
- Lessons learned from Post Occupancy Evaluations of best/similar buildings inform briefing/programming of new buildings
- Designs are reviewed in terms of lessons learned from Post Occupancy Evaluations
- New buildings are evaluated in their first few years, for fine-tuning, to inform similar projects and quality assurance
- Buildings up to 170 years old have been evaluated as a part of planning for refurbishment and alterations
Stakeholders are the groups of people with interests in the building for work and/or wellbeing:
- Employees providing a service in the buildings (managers, staff, professionals etc)
- Clients who visit buildings to receive a service (customers, shoppers, students, prisoners, patients, tenants)
- Project people (property manager, architect, builder etc)
- Maintenance people (cleaners, tradespeople, caretakers, facility managers etc)