Post Occupancy Evaluation involves systematic evaluation of opinion about buildings in use, from the perspective of the people who use them.
It assesses how well buildings match users’ needs, and identifies ways to improve building design, performance and fitness for purpose.
Key features of Post Occupancy Evaluation:
- ‘Building users’ are all people with an interest in a building – including staff, managers, customers or clients, visitors, owners, design and maintenance teams, and particular interest groups such as the disabled.
- Post Occupancy Evaluation differs significantly from conventional surveys and market research. It uses the direct, unmediated experiences of building users as the basis for evaluating how a building works for its intended use.
- Post Occupancy Evaluation can be used for many purposes, including fine tuning new buildings, developing new facilities and managing ‘problem’ buildings. Organisations also find it valuable when establishing maintenance, replacement, purchasing or supply policies; preparing for refurbishment; or selecting accommodation for purchase or rent.