Post Occupancy Evaluation is reported to have a 77x return on investment: “Every dollar spent can save as much as $77 in operating, maintenance, and renovation costs.” – Lance Hosey
Construction costs can be reduced by applying the more common/serious lessons learned from many organisations’ Post Occupancy Evaluations to new building projects.
Architects and capital works managers were surveyed to test a system of eliminating some of the more common/serious problems reported in new buildings. They said that their building projects were at risk of defects identified in lessons learned and they estimated that the problems would cost up to Australian $5 million.
We are aware of a building with a more common/serious defect that cost Australian $10-20 million to repair.
Eliminating defects during the design stage costs less than building defects and then repairing them. Building right first time is also more satisfying work than being involved in disputes and repairs of new buildings.